FAQ
[tm_pb_section admin_label=”section”][tm_pb_row admin_label=”row”][tm_pb_column type=”4_4″][tm_pb_text admin_label=”Text”]QUESTIONS WHEN WILL I RECEIVE MY UNIT?
WE SHIP YOUR UNIT THE SAME DAY YOUR ORDER. WE SHIP IT ASAP & SEND YOU AN EMAIL WITH ALL THE TRACKING INFORMATION. DOMESTIC IN SWEDEN 1-3 DAYS INTERNATIONAL 4-7 DAYS
CAN I WASH MY UNIT/STRAIGHTEN IT/APPLY HEAT/SWIM IN MY WIG?
YES OF COURSE! OUR UNITS ARE HAND MADE WITH THE MOST RAW VIRGIN HUMAN HAIR WHICH ALLOWS YOU TO TREAT THE WIG EXACTLY LIKE YOUR REAL HAIR.
CAN I GET A CUSTOM WIG MADE?
YES! JUST GIVE US YOUR MEASUREMENT AND SEND A PICTURE OF HOW U WISH YOUR WIG TO BE
THE WIG I WANTED SOLD OUT, WHEN WILL IT BE RE STOCKED?
WE UPDATE NEW DESIGNS & CLASSICAL UNITS EVERY WEEK. IF YOU WANT TO KNOW DETAILS ABOUT A SPECIFIC UNIT BEING POSTED I SUGGEST TO EMAIL US AT INFO@SECRETSBYMARIA.SE
CAN I WALK IN TO TRY ON WIGS?
WE ARE 100% ONLINE SO WE DO NOT HAVE ANY SHOP FRONTS THAT ALLOWS CUSTOMERS TO WALK IN. WE HAVE SEVERAL EDUCATIONAL VIDEOS ON OUR PRODUCT ON YOUTUBE AND UPDATING NEW VIDEOS EVERYDAY. IF YOU ARE UNSURE OF ANYTHING WHATSAPP OR EMAIL US AND WE CAN ARRANGE A PHONE CONSULTATION WITH YOU! THE CONTACT DETAILS ARE IN CONTACT US SECTION OF THE WEBSITE.
HOW DO I KNOW MY CAP SIZE?
YOU MUST SELECT THIS OPTION TO LET US KNOW WHAT CAP SIZE YOU ARE. FOR FURTHER HELP IN KNOWING YOUR CAP SIZE PLEASE HAVE LOOK AT THIS PICTURE BELOW ON HOW TO TAKE YOUR HEAD MEASUREMENT. MAJORITY OF OUR CLIENTS DO ORDER MEDIUM CAPS AS YOU CAN MAKE IT SMALLER AND BIGGER AND ITS STRETCHY. WHEN MEASURING YOUR HAIR PLEASE REMEMBER IF YOUR REAL HAIR IS A BIT LONG OR THICK IT WILL ADD SIZE THE CAP. SO FOR EXAMPLE IF YOU MEASURE YOUR HEAD AS A SMALL, BUT YOU HAVE LONG HAIR (10″UP) YOU SHOULD ORDER A MEDIUM. WHEN MEASURING THE EAR TO EAR SIZE, MAKE SURE YOUR HAIR IS IN A MEDIUM BUN SO YOU CAN PLACE THE MEASURING TAPE OVER THE BUN SO IT GIVES A PERFECT SIZE. ORDERING A BIGGER SIZE IS ALWAYS BETTER BECAUSE IT WILL GIVE YOU MORE COVERAGE & SIT MORE SECURLY.
IS LACE OR SILK TOP WIGS BETTER?
ITS HONESTLY A PERSONAL PREFERENCE. A SILK TOP DOES LOOK MORE LIKE A SCALP THAN A LACE THATS WHY WE USE SILK TOP IN ALL OUR WIGS BECAUSE WE ALWAYS GOING FOR THE MOST NATURAL LOOK.
WHAT IS A CUSTOM HAIR LINE?
THIS MEANS THAT YOUR UNIT WILL COME WITH A CUSTOMIZED HAIR LINE & BABY HAIRS WHICH WILL MAKE IT LOOK REAL & NATURAL JUST LIKE YOUR HAIR.
WHAT DO I DO IF MY WIGS IS TOO BIG?
YOU CAN TRIM THE LACE OFF YOURSELF IN SECONDS TO MAKE YOUR WIG THE PERFECT CAP SIZE
CAN I SEW MY WIG ON TO BRAIDS? CAN I GLUE IT ON? CAN I WEAR IT GLUELESS?
YES YES & YES! YOU CAN SEW OUR UNITS ON, USE TAPE ADHESIVE OR JUST WEAR THEM GLUELESS WITH OUR ELASTIC BAND METHOD.
HOW DO I USE TAPE ON MY WIG?
EASY! WE MADE A REALLY DETAILED HONEST VIDEO SHOWING YOU
WIG CAPS
A WIG CAP IS A CAP THAT YOU WEAR ON TOP OF YOUR NATURAL HAIR TO PROTECT THEM ALSO IT ALLOWS YOUR UNIT TO SIT PROPERLY AND AVOID ANY BULKINESS
WHAT IS DENSITY?
THE DENSITY IS THE AMOUNT OF THICKNESS THAT YOU WISH YOUR FULL LACE UNIT TO HAVE OUR FULL LACE WIGS ARE ALL HAND MADE, WE START WITH A WIG CAP THAT IS MADE OF SWISS LACE. WE THEN TAKE EACH STRAND OF HAIR AND INDIVIDUAL THREAD AND KNOT THE HAIR THROUGH THE HOLES IN THE LACE. THIS IS HOW WE ATTATCH THE HAIR TO THE CAP WHICH THEN MAKES THE PERFECT WIG FOR YOU. ONCE WE HAVE FINISHED MAKING YOUR WIG WE ADD 4 COMB TO THE WIG AND ALL OUR WIGS IS ELASTIC. THE ELASTIC WIG STRAP IS ALSO ADJUSTABLE AND REMOVABLE IF YOU WOULD LIKE TO MAKE IT TIGHTER,LOOSER OR REMOVE IT COMPLETELY FOR A INSTALLATION.
WHY ARE THERE SHORT HAIRS STICKING OUT OF MY WIG?
EVERY WIG HAS SHORT HAIRS IN THE WIG, ITS BECAUSE ITS THE WAY ALL LACE WIGS ARE MADE,HOWEVER THE PART THAT MAKES FC WIGS THE BEST IS WE DO A 4 INCH FOLD OVER, WHEN MOST OTHER COMINES ONLY DO 1 ‘. THIS MEANS WE ARE USING LONGER HAIR STRANDS FORNO EXTRA COST BECAUSE WE WANT TO GIVE YOU THE BEST QUALITY. THE WAY WE HAND KNOT THE STRAND INTO THE LACE IS SIMILAR TO TYING A SHOE LACE, THERE ARE 2 PIECES OF STRING AFTER YOU HAVE TIED IT RIGHT?ITS THE SAME WITH THE HAIR ON THE WIG , ONLY ONE SIDE IS A LOT LONGER THAT THE OTHER. ALL OF OUR FC WIGS WE USE A PIECE OF HAIR THATS 4’ LONGER THAN THE WIG LENGTH , FOR EXAMPLE TO MAKE A 20” WITH WE USE 24” HAIR AND USE THE XTRA 4” TO FOLD OVER WHEN KNOTTING, AND THATS THE SHORT PIECED OF HAIR YOU SEE. HAVING SHORT HAIRS IS NOT PROBLEM AS LONG AS YOU SET IS AND TELL THE SHORT HAIRS TO SIT WITH THE OTHER LONG HAIRS.WHEN WE MAKE THE WIG FOR YOU WE DO ALL THE WORK SO WE USE WATER AND A BLOWDRYER TO PERFECTLY SET THE HAIR DOWN. HOWEVER SOMETIMES DURING SHIPPING OR IF YOU CHANGE THE PARTING UPON RECEIVING THE SHORT HAIRS MAKE FLICK UP. DONE WORRY ALL YOU NEED TO DO IS QUICKLY SPRAY THE ROOTS WITH SOM WATER OR ABIT OF HAIR OIL AND COMB DOWN AND ITS ALREADY PERFECT!
HOW DO I PAY?
ALL PURCHASES ARE MADE THROUGH PAYPAL, CREDID CARD & SWISH AT CHECKOUT. IT WILL CONVERT FROM USD TO YOUR LOCAL CURRENCY.
WHEN WILL I RECEIVE MY UNIT?
IF YOU ORDER OVER THE WEEKEND YOUR ORDER WILL BE SHIPPED MONDAY. OPENING HOURS MONDAY – FRIDAY 9 AM – 5 PM – SWEDEN TIME SATURDAY – SUNDAY – CLOSED
SHIPPING ALL UNITS WILL BE SHIPPED SAME DAY AS PURCHASE EXPRESS. WE SHIP WORLDWIDE. WE USE A PRIVATE ACCOUNT WITH DHL SHIPPING FOR THE FASTEST AND SAFEST SHIPPING TO OUR CUSTOMERS. ALL CUSTOMERS ARE PROVIDED WITH A TRACKING NUMBER & CONFIRMATION EMAIL. PLEASE KEEP TIME ZONE DIFFERENCE IN MIND, WE ARE AN SWEDISH BASED COMPANY [/tm_pb_text][/tm_pb_column][/tm_pb_row][/tm_pb_section]